Silversurein Exchange Policy Information
At Silversurein, we want to ensure your satisfaction with every purchase. If for any reason you need to exchange an item, we offer an exchange policy to accommodate your needs. Please review the following guidelines for our exchange policy:
Eligibility for Exchange:
- Items eligible for exchange must be unused, unworn, and in their original condition with all tags attached.
- Exchanges are accepted within 7 days of the delivery date.
Exchange Process:
- To initiate an exchange, please contact our customer service team within the 7-day window from the date of delivery.
- You can reach our customer service team via email at customerservice@silversurein.com or through our website’s contact form.
- Please provide your order number and details of the item(s) you wish to exchange.
- Once your exchange request is approved, we will provide you with instructions on how to return the item(s).
Return Shipping:
- Customers are responsible for the return shipping costs for exchanged items unless the exchange is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
Condition of Returned Items:
- Items must be returned in their original packaging, including any boxes, bags, or other packaging materials.
- We reserve the right to refuse an exchange if items are not returned in their original condition or if they are damaged due to improper packaging.
Processing Time:
- Once we receive your returned item(s), our team will inspect them to ensure they meet the exchange eligibility criteria.
- Upon approval, we will process your exchange and ship out the replacement item(s) as soon as possible.
- Processing times may vary depending on the availability of the replacement item(s) and shipping location.
Exclusions:
- Certain items, such as intimate apparel, may not be eligible for exchange due to hygiene reasons. Please refer to our product descriptions or contact customer service for clarification.
Contact Us:
- If you have any questions or concerns about our exchange policy or process, please don’t hesitate to reach out to our customer service team. You can contact us at customerservice@silversurein.com or through our website’s contact form.
At Silversurein, we value your satisfaction and strive to provide a seamless exchange experience. Thank you for choosing Silversurein for your undergarment needs.